Shipping policy

Shipping Policy for Caballo Automotive

At Caballo Automotive, we are committed to providing exceptional customer service and ensuring a smooth shipping experience for all our valued customers. Our shipping policy is designed to be fair, transparent, and customer-focused. Please review the following guidelines regarding shipping:

1. Shipping Methods and Carriers:

  • We utilize reliable shipping carriers to ensure timely delivery of your orders.
  • Depending on the destination and shipping preferences, we may offer a range of shipping methods including standard, expedited, and express shipping.
  • The choice of carrier and shipping method may vary based on factors such as location, package size, and shipping speed selected during checkout.

2. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • In case of any delays or unforeseen circumstances, our customer service team will promptly notify you via email and provide updates on the status of your order.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method.
  • We strive to offer competitive shipping rates while maintaining the quality and reliability of our shipping services.

4. Free Shipping:

  • We may offer free shipping on eligible orders as part of promotional offers or special deals.
  • Free shipping eligibility criteria, such as order value thresholds or specific products, will be clearly communicated on our website or promotional materials.

5. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can use the provided tracking number to monitor the status of your shipment and estimate the expected delivery date.

6. International Shipping:

  • We offer international shipping to many countries, subject to customs regulations and shipping restrictions.
  • Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country's customs authorities. In some instances, these fees may be charged and remitted by Caballo on your behalf. If this is the case, you will be notified of this at the time the shipping costs are quoted.

7. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delays or delivery issues.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately for assistance.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.

9. Returns and Exchanges:

  • For information regarding returns and exchanges, please refer to our Returns Policy available on our website.
  • We aim to make the returns and exchange process as convenient and hassle-free as possible for our customers.

10. Contact Us:

  • If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team.
  • Our dedicated team is available to assist you and provide personalized support to ensure your satisfaction with every aspect of your shopping experience.

Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice.
  • Any changes to our shipping policy will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

Thank you for choosing Caballo Automotive. We appreciate your business and look forward to serving you with the highest standards of quality and customer care.